Returns Policy

You may return most new, unopened items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping
Following order payment verification, orders are normally processed and shipped within one to two business days. 

Orders are processed and shipped in the order they are received. You'll receive an email with a tracking number once your order has been packed and labeled. Keep in mind that it may take 1 to 2 business days for the tracking pages' information to become available and start showing acceptance and status updates from the shipping carrier. Please note that while USPS does estimate arrival times, they do not guarantee a delivery time, if your order is a rush or requires special attention we recommend getting in touch immediately to go over the options.

International Customers: We offer USPS First Class International, GlobalPost International, Priority Mail International and Priority Mail Express International. Please note: it is illegal in the United States to falsely declare the value of goods on the customs forms, and we politely refuse to break the law. Buyer agrees that the actual value of their order will be listed in full on the customs forms. Waveform Magazine does not include VAT with any pricing, nor do we pay import duties or import taxes - all of these will be the responsibility of the customer. We do not ship to 3rd-party logistics firms or re-shipping companies, orders such as these will be cancelled and the charges will be refunded. PLEASE NOTE: USPS First Class Mail International and USPS GlobalPost are the slowest shipping options, which 1) don't always come with tracking, 2) come with no insurance, 3) have no set delivery time and may take over a month to arrive, 4) are not eligible for claims against lost parcels. 

Expedited Domestic Shipping: If your order is a rush or requires special attention please email us immediately to go over the options. You will still receive a notification and tracking number during this time as soon as the order is packed.

Paid shipping orders come with minimal insurance, if you require additional insurance please get in touch to discuss available options. In the rare event that your order never arrives, there's a 15-day waiting period after the estimated date of delivery until USPS’s lost parcel claims cases are eligible to be initiated. Refunds will not be issued until shipping carrier insurance claims cases are closed. Customer must notify Waveform of lost or missing items within 30 days from the order date. Waveform will not be held responsible for lost or stolen shipments.

Customer agrees not to "refuse delivery" of any order from Waveform, as refused-delivery shipments can take weeks or even months to return back to the sender. Customer understands refused-delivery orders will only be refunded when the order is received back at Waveform, tested and inspected.

Signature for Delivery
Unless customer calls or emails us regarding their preference for requiring a signature for delivery prior to us shipping their order, it is at Waveform's discretion whether to require a signature for delivery. Waveform will not be held responsible for lost or stolen shipments.

Packing Material

We try to reuse any packing material that comes our way and hope you understand if your order comes shipped with random peanuts, bubble wrap, and the like.